Rubens Knowledge Base

Want to offer extra guidance directly in your configurator or Room Designer? With the Helpcenter, you can! This tutorial walks you through how to activate the Helpcenter in Rubens Admin, and how to upload your own custom tutorials using YouTube videos or Supademo content.

The Helpcenter is an optional support feature accessible via a help button inside your configurator. It gives your end-users quick access to tutorials and tips for using the configurator or Room Designer effectively – right when they need it most.

By default, the Roomle Helpcenter includes a general tutorial video explaining how to use the configurator. But you can easily replace this with your own custom tutorials tailored to your product and users!

After following this tutorial, you’ll be able to:

• Activate the Helpcenter in your configurator
• Replace the default Roomle Helpcenter with your own YouTube or Supademo tutorials
• Help your users get the most out of your configurator – without leaving the interface
• Keep content up to date and tailored to different product lines or audiences

Learn how to activate the Helpcenter and add your own tutorial videos in just a few simple steps.
The tutorial covers:

• Activating the Helpcenter via Rubens Admin
• Displaying the default Roomle tutorial
• Adding custom video content (YouTube or Supademo)

Not sure what to include in your Helpcenter? Here are some ideas to get you started:

• How to start a configuration from scratch
• Explanation of specific product categories or modules
• Tips for navigating 3D views and using filters
• A breakdown of important parameters or product logic
• How to add a product to the cart or connect to your webshop

Whether you want to simplify complex options or walk users through your most popular configurations, custom videos are a great way to do it!

Log into Rubens Admin and activate your Helpcenter today. You’ll have full control over the tutorial content your users see—making it easier than ever to offer smart, in-context support.

Need help setting things up? We’ve got you covered. We’re happy to help with:

• Activating the Helpcenter
• Uploading custom tutorials
• Or even producing a custom training video for your users

Contact us at: service@roomle.com